Loyalty Matters

Member Rewards

Purchase Cash Back

Genesis members earn exclusive cashback on eligible purchases, credited toward future bespoke creations—helping build a meaningful collection with added value at each milestone.

Bonus Cashback Events

Celebrate special occasions like birthdays and anniversaries with exclusive cashback on jewellery purchases during personalised celebration periods.

Jewellery Cleaning & Inspection

Maintain your jewellery’s brilliance with complimentary annual professional cleaning, polishing, and inspection for eligible pieces, ensuring lasting beauty and strength for generations.

Free Design Consultation

Enjoy personalised design sessions with Genesis experts who transform your inspirations and stories into bespoke jewellery, guiding you through a seamless and meaningful creation journey.

Member Exclusive Invitations

Receive invitations to private Genesis events, including collection previews, design showcases, bridal experiences, and exclusive member gatherings, with early access to new creations and personalised luxury experiences.

Exclusive / Heritage Gems Access

Gain privileged access to rare diamonds and heritage gemstones through exclusive global partnerships, enabling the creation of distinctive jewellery with exceptional stones beyond regular collections.

Priority Order & Production Scheduling

Enjoy priority scheduling for bespoke jewellery, with preferred design and production timelines ensuring faster turnaround for peak seasons and special occasions, so your custom pieces are ready for meaningful milestones.

Eligible Savings Plan

Achieve your jewellery goals through the Genesis Savings Plan by contributing over a defined period and receiving an additional complimentary contribution, with higher tiers unlocking greater value for milestone purchases.

Tier Benefits

Our comprehensive general summary of the services you provide includes a detailed description of each offering, highlighting key features and benefits for potential clients. We ensure that every aspect of our services is tailored to meet the diverse needs of our clientele, thereby enhancing their overall experience. Additionally, we emphasize our commitment to quality and customer satisfaction, making it clear how our solutions can significantly impact their success and growth in the industry.

FAQs

What is the program?

The Genesis Membership Program is a tiered loyalty experience designed to reward customers as their relationship with Genesis grows. Members progress through tiers based on annual jewellery purchases, unlocking increasing privileges such as enhanced cashback, bespoke design services, exclusive access, and personalised jewellery benefits.

How do I join?

You automatically become a Genesis member when you make your first qualifying purchase. Your membership tier is assigned based on your annual purchase value and continues to evolve as your jewellery relationship with Genesis grows. Our team will guide you through your available privileges and help you maximise your membership experience.

What are the tiers benefits?

Each membership tier offers progressively enhanced privileges. Benefits include increasing cashback opportunities, access to special occasion rewards, complimentary jewellery maintenance, bespoke design consultations, exclusive gemstone access, personalised event invitations, and enhanced jewellery savings plan benefits.

Can I move between tiers?

Yes. Your membership tier is reviewed and updated automatically based on your annual jewellery purchase value. As your relationship with Genesis expands, you can progress to higher tiers that offer enhanced cashback privileges, design services, and exclusive experiences.

Do points expire?

Cashback privileges and savings plan benefits remain valid as per Genesis membership guidelines. Some rewards and event privileges may have defined usage periods, and members are encouraged to utilise them within the applicable timeframe to maximise benefits.

How do I track my points and rewards?

Members can conveniently track their cashback privileges, eligible celebration events, savings plan benefits, and tier status through Genesis loyalty app. Additionally, your dedicated Genesis jewellery advisor can assist with personalised updates, benefit explanations, and recommendations to help you fully utilise your membership privileges.